How to create an e-shop account?
Click the "CONNECT" tab at the top right of the home page.
Click on the "Create your account" tab.
How do I login to my account?
Enter your e-mail and your password when validating your first order and click on "login".
I forgot my password ?
Click on "Forgot your password?" "In the" Already registered? ".
Fill in your e-mail and click on the "Send Reset Link" tab.
The password will be sent to you by e-mail.
Still unable to connect? Contact customer service using the contact form.
How do I change my personal information?
Log in to your account, click on "My Personal Information". Edit the desired information and click on the "Save" tab.
How do I sign up for the newsletter?
Enter your email address at the bottom right of our homepage.
How do I unsubscribe from the newsletter?
Log in to your account, from the section "my personal information", uncheck the box "subscribe to the newsletter".
How to track your order?
In the Orders section of your account, you can view the status of your order. A tracking number and a link to the carrier's website are also sent to you by e-mail when shipping your purchases.
Is the payment secure?
During your payment, a lock appears in the url bar and indicates that your connection is secure.
What are the accepted means of payment?
The payment methods accepted are the following bank cards: Visa, Mastercard, as well as payments made via Paypal.
What should I do if my payment is refused?
Delivery in France :
All our shipments to France are made with Colissimo. You can also pick up your order in our offices by appointment.
Delivery to foreign countries:
All orders to the European Union member countries are shipped via Colissimo International for home delivery.
What are the shipping costs?
Delivery charges are defined as follows:
- France: 7.00 €
-Outre-Mer: 10.00 €
-Europe: 10.00 €
-Other destinations: 20.00 €
What is the delivery time?
- France: between 3 and 7 working days
-Outre-Mer: 10 working days
-Europe: 10 working days
-Other destinations: 10 business days
What should I do if there is a delivery problem?
Contact customer service via the contact form or by phone at 01.44.83.03.47.
Is it possible to exchange?
You can return your items to us within 30 days of receiving your package.
We can exchange the size of the model or make a refund.
Items returned will be refunded within 48 hours of receipt of the package.
Warning: we do not take back or refund items whose length has been modified at your request.
How do I return an item?
Return the parcel to the following address:
118 Rue Réaumur
The costs of return are at your expense.
What is the reason why a return can be refused?
Any returns beyond deadlines or presenting items sent in poor condition may be refused. For more information, contact customer service via the contact form or by phone at 01.44.83.03.47.
How to deal with a defective item?
If you are concerned about any of your items, please contact customer service via the contact form or by phone at 01.44.83.03.47.